I ordered my wife an I pod touch for christmas, i was gonna do the ebay thing to save 20 or 30 bucks, but decided to just go to apple since they had free shipping, plus free engraving.
i ordered monday at 12:42pm,
i figured getting it engraved would take a day or 2 or so,
turns out i got a tracking # monday night from fed ex, i start tracking it, it's coming from somewhere in china, supposed to be delivered today.
it showed up yesterday at 3:05pm
51 hours from order, with engraving, from china, to my door,
i don't see how you could possibly ask for more out of a company
apple gets 2 thumbs up for that one!